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Polarstar Coffee represents quality and passion.

We are dedicated to bringing a unique coffee experience to your daily routine, whether it’s starting your morning with the perfect cup or relaxing with a freshly brewed coffee in the afternoon. As a business that prioritizes quality and service, we provide each customer with the finest coffee equipment and unparalleled care.

800 + Loyal Customer Fan!

We don't just sell coffee equipment; we inspire people to perfect their coffee-making skills and enjoy their everyday coffee moments. From home kitchens to commercial cafes, we always adhere to our initial goal of providing you with a coffee experience that is simple and delightful!

Our Promise:

• Maintaining excellent communication with our customers
• Price matching to ensure you enjoy the best shopping experience
• Hassle-free return policy for worry-free shopping
• Quality product guarantee: If damaged during shipping, we'll provide free replacements and offer discounts for future purchases.

Our mission is to provide you with the best coffee equipment solutions while ensuring a perfect balance of price and quality!

We value delivering high-quality products to every coffee enthusiast. We assure you of a satisfactory product upon arrival.

Why You Can Rest Assured Waiting:

Quality First:
We refuse to compromise on quality. Each product undergoes rigorous quality inspection to ensure the best experience for you.

Optimized Supply Chain:
We strive to optimize our supply chain to ensure that you receive the freshest, most perfect products. However, this sometimes requires additional time.

Transparent Communication:
We value transparency, so we inform you in advance of potential wait times. Your trust is important to us, and we aim to earn it through transparent communication.

Premium Service:
During the waiting period, we will provide premium customer service. If you have any questions or special requests, please feel free to contact us, and we will be happy to assist you.

Thank you for your support and trust in Polarstar Coffee. Visit polarstarcoffee.com today and discover the difference in your coffee experience!

Shipping Policy 
All orders shipped to the United States are free of charge.

Shipping Range 
Currently, Polar Star Coffee‘s delivery service only covers the 48 contiguous states of the USA and does not include overseas territories and Alaska. We are continuously evaluating and expanding our logistics network to meet more customer needs, but at present, we do not offer shipping services to these areas. We understand this may cause inconvenience to customers in non-service areas and are actively seeking viable solutions. In the meantime, we suggest customers consider shipping products to friends or family addresses in the contiguous USA, who can then forward them to your area. We appreciate your understanding and support, and look forward to providing you with comprehensive service in the future. If you have any questions or need further assistance, please feel free to contact us at our customer service email service@polarstarcoffee.com.

Order Confirmation and Tracking 
When you purchase products on our website, we aim to process all orders within 48 hours, and once order processing is complete, we will arrange for shipping immediately. Shipping time depends on your location and the chosen shipping method. Therefore, the total time from placing your order to receiving your products will include our order processing time and the shipping time. We understand your eagerness to receive the products as soon as possible, so we will do everything we can to ensure orders are processed and shipped quickly and efficiently. Thank you for your understanding and patience.

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

What Shipping Carriers Do You Use?

All of our orders are shipped via UPS.

About Taxes 
We are committed to providing a transparent and hassle-free shopping experience for all our customers. To this end, we have updated our tax policy to ensure greater convenience and clarity:

For all our products, regardless of the shipping location or destination, the listed prices now include all applicable taxes. This means that the price you see is the final price you pay, with no additional taxes or fees added at checkout. Whether the product is shipped from local warehouses or internationally, the price displayed on our website comprehensively covers any duties, taxes (including VAT), and brokerage fees, if applicable.

By incorporating all tax-related costs into the product prices, we aim to eliminate any uncertainty or unexpected expenses for our customers at the point of purchase. This change is part of our ongoing efforts to enhance the shopping experience, ensuring that our customers can make their purchases with complete confidence and peace of mind.

Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@polarstarcoffee.com.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Failed and Refused Deliveries 
If delivery fails due to incorrect delivery address or contact phone number provided by the customer, leading to the courier's inability to deliver, and the parcel is returned, we will cancel the order, deduct the courier fee, and refund the remaining funds of the order. If the failed delivery is due to the courier's fault and not due to incorrect or missing information provided by the customer, we will cancel the order and refund the full amount of the order. Please ensure to track your order using the tracking information we provide. For delivery issues, please contact the carrier directly. For LTL freight, you need to coordinate with the freight company to schedule delivery.

Damage and Loss 
Please inspect your package upon receipt. If you find any damage, confirm it with the carrier before accepting. Accepting the package means assuming responsibility. In case of damage, Polar Star Coffee may provide assistance at its discretion. If the carrier loses your order, please contact us at service@polarstarcoffee.com with your order number, tracking number, and proof of loss.

Contact Information
Trade name: Polar Star Coffee

Email: service@polarstarcoffee.com

Working Hours:
Monday to Friday: 9:30 am - 5:00 pm  (UTC-8:00)
Saturday and Sundays: Closed
Bank Holiday: Closed

Address:
1312 17th Street ste 2110, Denver, Colorado, 80202, United States

45-day return policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@polarstarcoffee.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Process
To start a return, you need to contact us at service@polarstarcoffee.com first. Then we will notify you of other solutions or approval or rejection of your request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at service@polarstarcoffee.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@polarstarcoffee.com.

Contact Information
Trade name: Polar Star Coffee

Email: service@polarstarcoffee.com

Working Hours:
Monday to Friday: 9:30 am - 5:00 pm  (UTC-8:00)
Saturday and Sundays: Closed
Bank Holiday: Closed

Address:
1312 17th Street ste 2110, Denver, Colorado, 80202, United States